Shipment & Returns

Delivery Time
Most orders ship within 48 hours, Monday to Friday. Orders placed on holidays or weekends will begin processing the next business day. If items in your order are out of stock we"ll notify you by e-mail. 
Check out the FAQ section for helpful answers to commonly asked questions.

Local Service Options (For Hong Kong Only)
Shipping services available for Kowloon, Hong Kong Island and New Territories.

International Service Options
Cherry Girl do ship internationally, you may shop for yourself or send gifts to your overseas friends and relatives. We use Hong Kong Post Office as our delivery company. Please note that we do not deliver to P.O. Boxes and hotels. Below is the summary of shipping rates per order

* All Standard shipping is by registered post, signature is required on delivery, we suggest having parcels sent to your workplace if you are not able to sign for delivery at home. Please note that there are limited tracking available at least 2 days after shipment.
* Express Post is trackable at http://www.hongkongpost.com. Also, we suggest having parcels sent to your workplace if you are not able to sign for delivery at home.

Important:
*If your order has not been delivered within the times shown above, please contact your local postal services using the postal reference number provided in your shipping status. All information supplied to us by the postal services is already provided in our online tracking service. Your postal reference number is e-mailed to you when your order is dispatched.
*If your order item(s) does not meet with the local regulation or requirement of the delivery country, e.g. weight or total order amount, Cherry Girl will automatically separate your order into several parcels and delivering in different dates to meet the requirement. You will also be notified all the tracking numbers by email.
*Since some of the Customs in the European countries may take a relatively long time to inspect the parcels, the delivery time of some orders may take 3-4 weeks. If you encounter this problem, please "contact us" for more assistance.

Return & Refund 
Any problems with items you receive must be reported to us within 7 days of receipt. We guarantee money back refund if you are dissatisfied in any way (not including postage fee). Items must be returned in the original condition in which they were received. If there is any defect in the product on receipt then it may be returned to us for a refund at that time.
Please contact us at cs@cherrygirl.com.hk before returning anything so we can inform you where to send and how to arrange the refund. Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order, or through store credit in special circumstances.
Important
Please check your fragrance orders carefully, as fragrances can NOT be returned under any circumstances due to international aviation restrictions.
Please note the following limitations: